NonStopGov Customer Portal
Customers and their appointed agents are provided with a personalised website allowing access to fully electronic case files. All case files are available in HTML, Rich Text or PDF format.
New applications may be made through electronic forms that intelligently use customer profiles and transaction histories to simplify form completion. Partly completed application forms may be saved for completion later, e.g. to allow applicants to contact a council officer who will be able to access the part-completed form.
Online collaboration facilities allow agents and applicants to jointly complete forms, communicate by attaching "sticky notes" to specific pages and track case progress after submission. Payments can be made and authorised online.
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NonStopGov Officer Portal
Workflow officers are provided with a personalised web site allowing access to their cases, tasks and correspondence whilst on the move or working from home.
Online facilities will allow them to manage tasks, submit findings and record new cases and actions taken.
Acknowledgements, notices and any other letters are automatically generated for email or printing using any word-processor. Text messages may be sent to customers or other officers.
Supporting documentation or reports may be scanned or loaded to become part of the case file.
Details of all transactions are retained, forming a complete audit trail of all workflow activity.
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