The NonStopGov ‘Tackling Anti-Social Behaviour’ allows frontline offices to:

• Give complainants online access to update incident logs
• Log details of incidents and record incident logs
• Send acknowledgement letters to complainant and perpetrator
• Agree action plan with complainant
• Submit an Anti-Social Behaviour Referral to manager for authorisation before handling by a specialist team (such as a Neighbour Relations or Anti-Social Behaviour Team)
• Record notes of incoming and outgoing phone calls
• Respond to correspondence
• Respond to formal complaints and Ombudsman enquiries

The NonStopGov ‘Tackling Anti-Social Behaviour’ allows specialist teams to:

• Allocate cases to a case officer
• Create an online case file
• Complete and record details of an initial Review and Action meeting within a standard target time (such as 5 working days)
• Send a letter to the complainant confirming proposed action
• Complete and record details of a second Review and Action meeting within a standard target time (such as 8 weeks)
• Categorise incidents
• Request a Technical Inspection where necessary
• Record details of interviews with complainant and alleged perpetrator(s)
• Allow online access for complainant to update incident logs
• Share case file with other agencies
• Refer a case for mediation
• Refer a case for noise monitoring
• Refer a case for consideration at a meeting that may make recommendations
• Send Warning Letters to perpetrator(s)
• Generate an Acceptable Behaviour Contract
• Process an application for an Anti-Social Behaviour Order
• Process an application for legal action such as possession proceedings or injunctions
• Monitor enforcement and breaches of court orders
• Record case outcomes
• Record notes of incoming and outgoing phone calls
• Respond to correspondence
• Respond to formal complaints and Ombudsman enquiries
• Complete and record details of Monthly Reviews

The NonStopGov ‘Tackling Anti-Social Behaviour’ module’s integrated workflow:

• Generates tasks to perform Review and Action meetings
• Generates tasks for manager to review cases every month
• Generates tasks for contacting complainants and perpetrators
• Generates relevant letters and emails at relevant stage of procedure

The NonStopGov ‘Tackling Anti-Social Behaviour’ module’s reports facility allows you to:

• Analyse trends of any data held on your case files
• Analyse and assess performance in managing cases with drill-down to case files