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	Communications may be received and information may be provided through a variety of channels. For instance online application forms can be made available through a Council's own Internet site, its One Stop Shop or through external regional or industry specific portals.   Form behaviour may be tailored to the channel used, requesting for instance different information and providing different help text for call centre officers than for customers completing a form through the website. Forms started through one channel may even be completed through another.   In addition, paper submissions may be captured through a cut down version of the full electronic form, requesting essential information only and allowing paper forms to be scanned, loaded or linked from external document management systems. Authentication, payment and XML signing facilities are "pluggable". This allows each channel to utilise their own authentication, electronic signature and payment processing facilities. NonStopGov has been designed to interact with external XML signing facilities. (e.g. the Government Gateway), allowing transaction details (including associated binary files) to be posted in XML format. Properties may be set within the application to enable the design style of discrete channels - in terms of fonts, buttons, page size, etc - to be applied to forms and the user interface as the application is accessed through the channel. Forms are generated by server based Java components generating pure HTML forms. Users do not need plug-ins, java support or third party software to complete forms. Javascript is used only for field validation and calendar pop-ups, ensuring compatibility with a wide variety of access devices and browsers. Alternatively, forms may be generated in XFORMS format, allowing online and offline form completion through x-forms compatible devices.