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NonStopGov electronic forms request information only where relevant, and use customer profiles and transaction histories to simplify form completion:
  • The electronic form may use information already inputted or information residing in external systems to present only relevant form pages and/or questions.
  • Where relevant, fields on a page may be pre-filled with details of a previously submitted transaction, with data from external systems, or through formulas utilising values entered for other form items.
  • Completed fields are validated on leaving the item through javascript. In case browsers do not support javascript, validation is re-applied when sending each page to the server. Validation expressions may invoke procedures or web services on external systems.
  • Integration with external authentication engines or customer databases allow personal details of applicants to be passed into the transaction. Facilities also exist for "anonymous" completion of forms by users not registered.
  • Data already captured before calling the form (e.g. as part of a decision support system) may be passed to the form.
  • Proof of address provided in respect of one transaction is made available for use on subsequent transactions (subject to set expiry dates), thus removing one of the more onerous barriers. Proof of address may be shared across form authorities, if required.
  • Forms rejected by authority officers within workflow facilities (e.g. where not enough detail is provided) may be resubmitted, carrying forward details from the first submission.
  • Styles may be defined through custom HTML templates and stylesheets, allowing customers to select their preferred style (e.g. Text Only, PDA etc.) on the fly or triggered automatically through the access device used.
Online Collaboration
Partly completed application forms may be printed or saved online for completion and/or submission later, e.g. to allow for consultation between applicant, agent or authority. Online collaboration facilities are provided for agents and applicants enabling them to jointly complete forms and attach "sticky notes" to specific pages. Case officers can provide more focused help by accessing the half completed form.

Support for Intermediaries
NonStopGov provides dedicated facilities to allow intermediaries to complete forms on behalf of their customers. As well as the collaboration facilities described above, intermediaries may record their own client reference numbers allowing NonStopGov to remember not just details of the intermediary but also of the client concerned.

Offline Form Completion (XFORMS)
NonStopGov now provides the ability to complete forms offline. Aimed primarily at officers that wish to complete forms whilst on the move, this facility allows for forms to be downloaded onto a mobile device. Where forms relate to a customer, personal and other details held are used to pre-fill form sections as part of the download. Downloaded forms are in XFORMS format and may be completed offline. When a connection to the forms server becomes available again, completed (or part completed) forms may be uploaded back onto the server.
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