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August 2007 |
After a fiercely competitive tendering process lewisham Borough Council choose NonStopGov for Freedom of Information and Corporate Feedback solutions.
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August 2007 |
Croydon Borough Council buy NonStopGov Freedom of Information and Corporate Feedback solutions.
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May 2007 |
Housing Association Sandwell Homes buy NonStopGov Anti Social Behaviour module.
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April 2007 |
Ealing Borough Council purchase NonStopGov Managing Citizen Feedback and Freedom of Information modules.
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April 2007 |
Devon County Council select NonStopGov for their managing Citizen Feedback and Freedom of Information systems.
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February 2007 |
South Yorkshire Police and Sheffield City Council to use NonStopGov to implement the new single non-emergency number 101 in South Yorkshire
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January 2007 |
After competitive tendering process Newcastle City Council purchase NonStopGov Tackling Anti-Social Behaviour module.
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January 2007 |
Cambridgeshire County Council purchase NonStopGov Managing Citizen Feedback module to handle corporate and statutory complaints.
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December 2006 |
Redditch BC and Wyre Forest DC implement NonStopGov Managing Citizen Feedback.
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September 2006 |
Bedfordshire County Council purchase NonStopGov Managing Citizen Feedback.
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August 2006 |
MODULE ENHANCEMENT. The NonStopGov Managing Citizen Feedback module has been updated in line with the new guidance for statutory complaints in social care.
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August 2006 |
NEW MODULE. 'NonStopGov 101' is an e-GIF compliant browser-based solution that allows public services to capture, forward and handle complaints or service requests received using the single non-emergency number 101.
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July 2006 |
Renfrewshire Council purchase NonStopGov CRM system.
NonStopGov Managing Citizen Feedback updated to allow management of Children Act and NHS and Community Care Act complaints in compliance with the new guidelines.
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June 2006 |
After a lengthy selection process East Cambridgeshire have selected NonStopGov to be used as their fully integrated CRM system.
Renfrewshire Council purchase NonStopGov Eforms.
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May 2006 |
London Portal 'Report It' facility (powered by NonStopGov forms) wins Shared Services Award at Government Computing BT Awards for Innovation 2006. The facility 'impressed the judges with its strong focus on the citizen by providing a joined up user-friendly customer interface'.
Liverpool City Council purchase NonStopGov's Customer Feedback, Freedom of Information and Anti-social Behaviour solutions.
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| February 2006 |
Metropolitan Housing Trust purchase NonStopGov's CRM solution
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| December 2005 |
The London Portal and six London boroughs are now using NonStopGov to deliver an innovative, joined-up approach to handling street problem reports. London residents, businesses and residents can now report a problem (from litter to noise to breaches of planning rules) and not worry about which local authority is responsible for dealing with the issue - the problem is simply located using a map or property search. NonStopGov has been implemented in partnership with London Connects to handle the report and automatically create both an email notification and online case for the relevant authority to progress. London Boroughs are now queuing to join-in - 28 boroughs having agreed to also go live with the Your London solution. For more information download our presentation on the ReportIt solution.
Using NonStopGov's hosting service and e-Government consultancy experts, Hambleton District Council transforms the citizen experience, in time to meet e-Gov targets and the Better Connected 2005 survey, by implementing more than 250 e-forms. The project utilised the consultancy team's in-depth experience of customer service delivery in local government to complete the project in only six weeks from project initiation to release of the forms on the council's new website. The project delivered intelligent forms across a wide range of services together with Local Land and Property Gazeteer (LLPG) integration, mapping facilities integration - customers linking incident reports to a map location and officers being able to view and access cases on a map - and NonStopGov Local Alert (keeping people informed by email alerts).
Bridgnorth District Council utilises NonStopGov to allow customers to check an outstanding Council Tax or Business Rate balance using either online self-service or by contacting the customer services team. Bridgnorth has already dramatically enhanced the citizen experience by implementing NonStopGov to deliver true multi-channel CRM - deploying more than 200 applications for service, service requests, problem reports and enquiries - that allows citizens to track progress of any case whether requested online, in person, by phone or in writing.
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| November 2005 |
Metropolitan Housing Trust purchase NonStopGov's Tackling Anti-social Behaviour solution
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| October 2005 |
North Shropshire, South Shropshire, Bridgnorth and Oswestry District Councils implement NonStopGov CRM and Customer Feedback solutions
Camden Council purchase NonStopGov's eGovernment Suite
East Cambridgeshire District Council purchase NonStopGov's eGovernment Suite
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| September 2005 |
Worcester City , Wyre Forest and Redditch District Council implement NonStopGov Customer Feedback and Freedom of Information solutions
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| August 2005 |
Housing Ombudsman goes live with NonStopGov Case Management and CRM solutions. |
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