Integration

Authentication
Self service and case management users may be authenticated through OpenId, LDAP or iCasework's built-in authentication mechanism. CRM
Out of the box integration with a range of leading CRM systems. Authentication
Self service and case management users may be authenticated through OpenId, LDAP or iCasework's built-in authentication mechanism. LDAP
Utilise user details held in LDAP compliant directories to assign cases and tasks. Alternatively, lookup customer details directly from LDAP or Active Directory. Telephony
Screenpop, click-to-dial and call recording integration through our easy to implement api. MS Office
Edit correspondence in MS Word or export data to MS Excel. Maps
Identify locations or view cases and tasks on Google Maps, Virtual Earth or any GIS through WMS. Email
Alert staff, send correspondence by email, process incoming emails as cases and automatically attach incoming replies to cases. Properties
Link casework to your organisation's properties or other geographical assets. SMS
Alert staff or keep your customers updated by text. Data Exchange Utility
Upload or download a variety of customer, property and case data using our easy to use data exchange utility. Web Services
Implement sophisticated real-time integration through our extensive web service api.