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NonStopGov Managing Citizen Feedback | ||||||||||||||||||||||||||||||||
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NonStopGov Managing Citizen Feedback is a web-based case management application that allows public services to capture and handle feedback from individual citizens, businesses, agents, advocates, members and other stakeholders. All employees and partner agencies can simply and quickly record complaints, compliments, suggestions and Freedom of Information Act requests, as well as customer feedback surveys.
The solution allows case officers to track, monitor and respond to feedback. Complaints are handled at all stages, giving officers the ability to respond and take action to put things right and record any learning points. Citizen trust can be increased by analysing collected data and identifying service trends and root causes of any problems; relevant data may be shared with citizens and employees at all levels of your organisation. Download datasheet (pdf 194kb) |
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